Unlocking the connection between employee & client experiences
Date: July 17, 2024
Time: 1pm ET
Hosted by Thomson Reuters
Join us for an insightful webinar, Unlocking the connection between employee & client experiences, where we unravel the intricate relationship between delivering advisory services and the importance of both client and employee experiences. In the evolving landscape of advisory and consultative services, firms grapple with the dual challenge of enhancing client satisfaction and securing and retaining quality staff. This session will shed light on how, far from being competing priorities, client experience and employee experience are interconnected in profound ways.
Throughout the webinar, we will explore strategies to elevate both client and employee experiences, recognizing them as mutually reinforcing elements of a successful firm. Gain valuable insights into fostering a workplace culture that not only attracts and retains top talent but also enhances the delivery of exceptional client services. By the end of the session, you will be equipped with practical knowledge to strengthen the symbiotic relationship between employee and client experiences.
Learning Objectives:
- Understand the increasing importance of client and employee experiences in the context of firms transitioning to advisory and consultative services.
- Explore strategies to enhance client satisfaction while simultaneously attracting and retaining high-quality staff.
- Gain insights into the interconnected nature of client and employee experiences, and learn practical approaches to strengthen both for the overall success of your firm.
Speaker
ARIANNA CAMPBELL
SHAREHOLDER AND CHIEF OPERATING OFFICER, BOOMER CONSULTING, INC
Arianna Campbell is a Shareholder & Chief Operating Officer at Boomer
Consulting, Inc., where she helps accounting firms focus on the people part of
change by leading process improvement initiatives that increase capacity to
create more value internally and externally. Arianna is adept at blending
concepts from process improvement and change leadership to drive
innovation and continuous improvement.
Arianna facilitates the development and cultivation of Process Managers,
Project Managers and Change Leaders in the Boomer Process Circle. She also
enjoys the opportunity to share knowledge through regular contributions to
the Boomer Bulletin, CPA Practice Advisor and other industry-wide
publications, as well as public speaking at industry conferences. She’s been
honored several times as one of CPA Practice Advisor’s Top 25 Most Powerful
Women in Accounting and Inside Public Accounting’s Most Recommended
Consultants.
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