A Top 5 Bank in Brazil relies on Confirmation
for 90% happier customers
They chose to automate their responses with Confirmation APIs.
After 18 months, response volume increased by 150%.
Before Confirmation, it took us an average of 15
days to respond to a request, and we had to
hire 3 or 4 additional people just to help during
the busy season.
Today, our process has been automated both
internally and externally using Confirmation
APIs. Our response time has been reduced
by 90%, and we no longer need to hire temporary
staff.
Customer complaints regarding the audit letter
process have decreased by 80%.”
- Representative at Top 5 Bank in Brazil