Bank Response Time Support Request

Auditors, want to know when to expect a response?

Note that this form is intended for Auditors. Please do not fill out this form if your requests have been pending for 10 business days or less.

If you are sending bank references, VOD, reverifications, and government benefits eligibility (HUD) requests and wish to inquire about your Asset Verification request response time, use this form.

Need a little more help?

Please visit our Help Center article to learn more about typical bank response times. You can also contact our Customer Support team.

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Talk with your account representative

Complete the form below to have your account representative reach out to you with more information about future dating.

Your name*

Last name*

Lead auditor name (if not you)

Email*

Phone number*

Client company name(s)*

Enter the name of your client's company. If multiple companies, list all of them and separate by commas.

Responder Name*

Enter the bank (responder) name to which you submitted the request.

Request date*

Enter the date you submitted your request(s)

Request ID(s)*

If multiple, list all ID(s). What is this? Copy and paste this link in a new window for more information: https://confirmation.my.site.com/support/s/article/How-do-I-locate-the-Request-ID?language=es

Audit Deadline date*

YYYY-MM-DD

Is your client reporting to a market?

Yes

Message*

Include any other information that may be helpful in tracking your requests, including purchase order number, other submission dates, etc. Please DO NOT include any private client information such as Social Security numbers or full account numbers.

By submitting this form, you acknowledge the Thomson Reuters group of companies will process your personal information as described in our Privacy Statement, which explains how we collect, use, store, and disclose your personal information, the consequences if you do not provide this information, and the way in which you can access and correct your personal information or submit a complaint.